Service Desk Analyst (Netherlands)
Due to the growth of our international Managed Services Technical practice, we are looking for a Service Desk Analyst. The main goal is to keep customers’ mission-critical Oracle systems operational by actively monitoring and reporting issues, problems and errors that arise, and performing standard documented tasks.
Based in the Netherlands, you will work closely with our other delivery centres in Mexico, the Philippines and Czech Republic.
Main Responsibilities
- First point of contact for all our customers.
- Carrying out daily customer health checks and monitoring their systems by detecting, filtering and classifying the various events received. Provide first-line investigation and diagnosis.
- Record all relevant incident/service request data and assign categorisation and prioritisation codes, and resolve those incidents/service requests that do not require escalation to IT.
- Escalate incidents/service requests that the service desk cannot resolve within agreed timeframes.
- Perform agreed and documented technical tasks and change requests.
- Communicating with users – keeping them informed of incident progress, notifying them of upcoming changes or agreed outages, etc.
- You can be classified as a proactive person who enjoys collaboration and is willing to work in shifts and 24×7, and is willing to learn continuously. Naturally, you are an accurate and timely communicator.
Requirements
What we offer:
- Become part of a dynamic and flexible multinational team.
- The opportunity to further develop your personal skills and become an internationally experienced IT consultant.
If you are interested, please send us your CV in English with all your contact details as soon as possible to jobs@quistor.com.
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