Customer Support
Our Customer Support services provide a single point of contact available 24/7, monitoring, daily health checks and general support for Oracle Applications, Cloud solutions, and Database Technology. We ensure your systems are always running smoothly and efficiently.
Our Solutions
Service Desk
Maintaining a clear understanding of your application landscape is essential to avoid outdated systems, uncontrolled processes, unexpected downtimes and unnecessary overhead. To help you manage these challenges effectively, we offer monitoring, 24x7 resource availability, comprehensive event logging and tracing and analysis of historical data on monitored systems.
Features
Benefits
With proactive monitoring, you can anticipate and address potential issues before they impact your operations, maintaining smooth and uninterrupted service. This proactive approach helps in preserving system stability and reliability.
Our 24x7 resource availability ensures that you have access to expert support at any time, day or night. This eliminates the need for local night shifts and provides peace of mind, knowing that help is always available when you need it.
Event logging and tracing allow you to maintain comprehensive records of system events. This detailed documentation enhances your troubleshooting capabilities, making it easier to identify and resolve issues quickly, thereby improving system reliability.
By leveraging historical data analysis, you can predict and prevent future issues, reducing downtime and optimising system performance. This data-driven approach helps in making informed decisions to keep your systems running efficiently.
Perfect Fit:
Companies that depend on the continuous availability and optimal performance of their business systems, ensuring seamless operations and minimal downtime.
Businesses that prioritise preventing issues before they occur, aiming to maintain system stability and avoid disruptions.
Organisations that require consistent and reliable support across different time zones, ensuring their global operations run smoothly.
Teams that adhere to ITIL standards and demand detailed event, incident, and problem management to maintain high service quality and efficiency.
General Support
Managing Oracle applications and infrastructure demands specialised expertise that covers both technical and functional aspects, along with IT service management. At Quistor, we provide more than just a proactive solution to prevent incidents from affecting your business. We deliver a fully integrated service with a long-term vision, supporting you in managing your applications and infrastructure across all layers of the ecosystem.
Features
Benefits
Proactive Incident Prevention to anticipate and prevent issues before they impact your business, ensuring smooth and continuous operations.
Integrated Service Management to seamlessly manage your applications and infrastructure across all ecosystem layers, providing a holistic view and control.
Leverage over 18 years of industry experience and adherence to ITIL Best Practices for knowledgeable, high-quality, and efficient support.
Minimise disruptions during technology implementations and changes, ensuring a smooth and seamless transition process.
Promote ongoing enhancements in service quality through Continual Service Improvement, keeping your operations running smoothly.
Integrate projects into our Managed Services for continuous support and maintenance, ensuring long-term success and reliability.
Interesting For:
Companies that rely on Oracle applications and operate in multi-cloud environments with diverse infrastructure components, seeking expert management and support for optimal performance and integration.
Businesses that adhere to ITIL best practices in service management, aiming for high standards, efficiency and comprehensive database management.
Companies that need ongoing post-project maintenance and continual service improvement to maintain and enhance their IT operations.
Organisations that require expert database management and support to guarantee data integrity, performance, and security.
Customer Service Delivery Management
Reporting and Transparency We dedicate a complete team of Service Delivery Managers (SDM) to act as an individual point of contact for our customers. These professionals proactively engage with you, address concerns, and coordinate efforts to meet SLA commitments. Our SDMs ensure that service delivery and support processes are consistently on track, providing a high level of service in an effective and cost-efficient manner
Features
Benefits
Align services with the organisation’s long-term goals. Benefit from a roadmap that ensures sustained success, avoiding wasteful spending on short-term fixes and strategically allocating resources.
Anticipate and mitigate risks with SDM insights, whether they stem from regulatory changes, technological shifts, or market trends. Receive notifications when products are no longer supported and need migration.
Gain recommendations on where to invest or divest resources for maximum impact, leading to cost savings and efficiency gains. Control cloud consumption to avoid overages.
Identify areas ripe for innovation. Stay competitive and adapt to evolving landscapes with suggestions for new technologies, process enhancements, or service models
Check out our resources
Discover and download our comprehensive case studies, detailed brochures, insightful whitepapers and watch our webinars.
Why choose Quistor
End-to-End Support
24/7 Support
Customer Focus
Multilingual Support
Let's get in touch
Need answers about our services, industries, products, or require assistance? We’re here for you!
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